Effective Date: 3rd July 2025
Who we are
We’re the Neurospicy Sleep Institute™ and this privacy policy covers how we handle your personal information when you visit our website or use our services.
What information we collect
Information you give us:
- Name and email address when you sign up for our newsletter or buy something
- Payment details when you purchase our products (processed securely through our payment provider)
- Any information you share when you contact us for support
Information we collect automatically:
- Basic website analytics (which pages you visit, how long you stay)
- IP address and browser information
- Cookies to remember your preferences and improve your experience
How we use your information
We use your information to:
- Process your orders and deliver your products
- Send you updates about your purchases
- Respond to your questions and provide customer support
- Send you our newsletter (only if you’ve signed up for it)
- Improve our website and services
- Comply with legal requirements
How we protect your information
We use industry-standard security measures to protect your personal information. Your payment details are processed by secure payment providers – we don’t store your credit card information on our servers.
Sharing your information
We don’t sell, rent, or trade your personal information to third parties. We only share your information with:
- Payment processors to handle transactions
- Email service providers to send newsletters (if you’ve subscribed)
- Service providers who help us run our business (all bound by confidentiality agreements)
- Legal authorities if required by law
Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Correct any incorrect information
- Delete your personal information
- Restrict how we use your information
- Object to how we use your information
- Move your information to another service
To exercise any of these rights, just contact us using the details below.
Cookies
We use cookies to:
- Remember your preferences
- Analyse how our website is used
- Provide relevant content
You can control cookies through your browser settings. Disabling cookies may affect how our website works for you.
Newsletter and marketing
If you’ve signed up for our newsletter, we’ll send you updates about sleep tips, new products, and relevant content. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
How long we keep your information
We keep your information for as long as needed to provide our services. For customers, this is typically:
- Purchase information: 7 years (for tax and accounting purposes)
- Marketing information: Until you unsubscribe
- Support inquiries: 2 years
Changes to this policy
We may update this privacy policy occasionally. We’ll notify you of any significant changes by email or through our website.
Contact us
If you have any questions about this privacy policy or how we handle your information, contact us at:
Email: hello@neurospicysleepinstitute.com
Data Controller
The data controller for your personal information is: Neurospicy Sleep Institute